Shipping & Returns

Shipping Policy

We offer free shipping within the United Kingdom.  

  • Standard Shipping - Delivered within 3-5 days (Delivered Monday-Saturday, excluding Bank Holidays)

      Flat Rate - £0.00 per order

  • Overseas shipping is a flat rate of £8 per order

      International Standard shipping. 7- 9 working days.

Return & Exchange Policy

We are confident that you will love our Toby and Alexander dog robes. However, if you are unhappy with your order please post it back to the address below within 30 days. We offer a full 30-day money back guarantee


Returns Department

Toby and Alexander Dog Robes

185 Topsham Road

Exeter EX2 6AN


Please enclose a copy of your sales receipt.
If you wish to cancel your order please contact us at enquiries@tobyandalexander.com  

Once dispatched, an order cannot be cancelled. but can be returned for a refund.

When returning an item, it is advisable to obtain proof of postage or send by a signed for service where possible.
All refunds will be processed within 48 hours of receipt of the returned goods.
We do not accept responsibility for items that have become damaged through misuse or abuse.
Return postage is the buyers’ responsibility.

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